Exchange, Return & Refund Policy

At Rogue Forge, our customer satisfaction is our top priority. We understand that sometimes things don’t go as planned, and we’re here to help.

Please read the following guidelines for exchanges and returns.

EXCHANGE

HOW TO REQUEST AN EXCHANGE

You can initiate an exchange in one of the following ways:

Email: care@rogueforge.co

Phone/WhatsApp: +91 87000 44252

EXCHANGE ELIGIBILITY & TIMELINE

Exchange requests must be raised within 6 days of delivery.

Products must be:

  • Unworn and unwashed
  • In original packaging
  • With all original tags attached

If these conditions are not met, the request will be denied and the product will be sent back to the pickup address.

PICKUP & PROCESSING

  1. Once your request is approved, pickup will be arranged within 24–48 hours.
  2. After pickup, we will generate a payment link for exchange charges.
  3. Exchange charges start from ₹130 and may increase depending on the number of items.Example:
    • 1 product: ₹130
    • 2 products: Charges applicable accordingly
  4. Upon payment verification, your exchanged product will be dispatched and delivered within 3–7 working days.
  5. If our courier partners do not offer pickup service at your location, you will be required to ship the product to our warehouse using any courier or postal service of your choice.

Once we receive the returned product at our warehouse, we will process your exchange promptly.

The replacement item will be dispatched and delivered within the following timelines:

  • Metro cities: 3–5 working days
  • Non-metro cities: 3–7 working days

We appreciate your understanding and cooperation in helping us serve you better.

WRONG ITEM RECEIVED / MISSING ITEM

  1. If you receive an incorrect item, wrong size, or if products are missing, please report the issue within 24 hours via Email or WhatsApp.Requests submitted beyond this timeframe will not be considered.
  2. To initiate the process, sharing a clear and uninterrupted unboxing video is mandatory.The video must visibly demonstrate the condition of the items upon delivery and highlight any discrepancies along with your order ID.
  3. If you receive a wrong product, defective product, or if your product is missing, upon verification, we will arrange pickup and send the correct or missing item free of cost.

PRODUCT CONDITION

  • The item must be unused, unwashed, and in original condition.
  • All tags and packaging must be intact.
  • Retain the original outer packaging (box/bag) until the issue is resolved.

IMPORTANT NOTE

Exchange charges starting from ₹130 apply to all regular exchanges.

If your order does not meet the exchange criteria, the request will not be processed.

RETURN

HOW TO REQUEST A RETURN

  1. If you’re not satisfied with your order and would like to return it for any reason, the return request must be raised within 7 days of delivery.
  2. You can initiate the return in one of the following ways:

Email: care@rogueforge.co

Phone/WhatsApp: +91 87000 44252

PICKUP ARRANGEMENTS

  1. We’ll schedule a pickup within 24–48 hours of raising your request.
  2. Reverse pickup is subject to service availability in your area based on the pin code.
  3. In exceptional cases, if reverse pickup is not available at your location, you may be requested to send the product to us using a reliable courier service.

Important Note

If your reverse pickup is not completed within 24–48 hours after approval, please contact us immediately so we can reinitiate the request with our courier partners.

Pickup delays in certain areas may be beyond our control and may require follow-ups.

If we are not informed and the 7-day return or exchange window expires, we may not be able to process your request.

ELIGIBILITY FOR RETURN

  • Products must be unused, unwashed, and returned with original packaging and tags.
  • Items not meeting these conditions will be returned back to you and the return request will not be accepted.

REFUND METHOD

  1. Once the product is successfully picked up and passes quality checks, we will issue Store Credit.
  2. The Store Credit will be sent to your registered mobile number and email.
  3. You can use this credit during your next purchase at checkout.

RETURN CHARGES

A reverse pickup fee starting from ₹130 will be deducted from the total amount before issuing Store Credit.

IMPORTANT NOTE

  • Returns and exchanges are only accepted for unused products with original tags and packaging.
  • We do not offer refunds to the original payment method.
  • Store Credit is valid only for purchases made on the Rogue Forge website.

REFUND POLICY

At Rogue Forge, we’re committed to ensuring you have a smooth shopping experience.

While we do not offer direct refunds to the original payment method for returns, we provide a flexible refund option in the form of Store Credit for eligible returns.

REFUND TYPE (STORE CREDIT ONLY)

  1. We do not process monetary refunds (bank transfer, credit/debit card reversal, UPI, etc.) for returns.
  2. Approved return requests will be refunded in the form of Store Credit, which can be used for future purchases on our website.

HOW STORE CREDIT WORKS

  1. Once your returned product is picked up and passes the quality check, Store Credit will be issued.
  2. This credit will be sent to your registered email address and mobile number.
  3. You can redeem the Store Credit at checkout while shopping.

The Store Credit is valid on all products and can be used only once.

CONDITIONS FOR REFUND VIA STORE CREDIT

To be eligible:

  • The return request must be raised within 7 days of delivery.
  • Products must be unused, unwashed, and returned with original tags and packaging intact.
  • A reverse pickup charge starting from ₹99 will be deducted from your Store Credit.

NON-REFUNDABLE SITUATIONS

  • Used or damaged products
  • Missing original tags or packaging
  • Return requests initiated after the 7-day window
  • Items returned without prior approval or pickup arrangement

ORDER CANCELLATION (PREPAID ORDERS)

You can cancel your order before it is dispatched.

If canceled before dispatch, you will receive a full refund to your original payment method.

INTERNATIONAL ORDERS – EXCHANGE / RETURN & REFUND POLICY

Exchange / Returns

We do not accept exchanges or returns for products sold outside India.

Compliance

By placing an order with Rogue Forge, you agree to comply with the terms and conditions mentioned in this Return & Refund Policy.

Contact Information

Email: care@rogueforge.co

Phone/WhatsApp: +91 87000 44252

WASH CARE INSTRUCTIONS

To help your activewear last longer and maintain its performance, please follow these care guidelines:

General Guidelines

  • Machine wash cold (30°C or below) with like colors.
  • Avoid washing white garments with colored garments to prevent color transfer.
  • Use mild detergent. Avoid fabric softeners and bleach.
  • Do not dry clean.
  • Avoid hanging black or dark-colored garments in direct sunlight to prevent color fading.
  • Wash inside out to protect the fabric surface and prints.
  • Gentle cycle recommended.
  • Tumble dry on low heat or air-dry flat.
  • Warm iron if needed. Avoid ironing directly on prints.
  • Do not wring or twist printed clothes.
  • Lay flat to dry in shade. Avoid tumble drying to preserve elasticity.

Pro Tip

Avoid harsh detergents and high heat to maintain stretch, color, and shape.

NEED HELP?

If you have any questions or need help with a refund:

Email: care@rogueforge.co

Phone/WhatsApp: +91 87000 44252